Facebook is a vital platform to make an online presence for your business or to communicate with your potential clients. But it is not an easy task to make your page grow and retain a generous amount of followers. One crucial task is to send invitations to people in your friend list manually. It is not only difficult but time consuming as well. In this post we will learn how to invite all your friends to like your Facebook page in a single click. In order to carry out the assigned task follow this simple steps.

1. First of all, open your Google Chrome web browser. If you don`t have Google Chrome download it here and install it in your Laptop or PC. Next click the drop down menu located in the top right hand corner of the browser and click "Settings".


2. Now select "Extensions" from the second row of the four options displayed on the right hand top corner, next click the "Get more extension" button at the bottom left hand side.


3. From the search box at the top right, type "Invite All Friends 2.0" press enter, and click "Add to Chrome" from the selected extension i.e. "Invite All Friends 2.0 Facebook".


4. A pop up window will appear at the top, Click the "Add Extension" button.


5. Alternatively add "Facebook Invite All" extension following the same procedure mentioned above.


6. Now log in to your Facebook account, go to your page and click "Invite friends to like this Page" button at the right hand side of your page.


7. A pop up window will appear displaying the people in your friend list, now click the two arrow icons displayed in the right hand top corner of your page, first you need to click the left arrow after that the right arrow. This will automatically select all your friends, it might take a minute or two so wait patiently.


8. Once all your friends are selected a pop up notification will appear, you will need to click the close button.


9. Now click the "Send invites" button at the bottom left, and that will automatically send invitations to all your friends to like your page.


N.B. - By default the Limit is 500-750 friends at a time, so you need to repeat this process a couple of times until all your friends are invited.

I would like to remain anonymous but I have a brother who is in the Naga Army. I was very young when my brother not content watching the atrocities committed in Nagalim joined the movement for a free and united Nagalim. Throughout the years till the Ceasefire he served his calling to his utmost abilities.

And after that he had to retire due to ill health and his inability to serve to the fullest. Now he is married and runs a small business in the outskirts of our village. Whenever I go home I love to sit by the fire listening to his stories of life in the jungles. Though he is very reluctant to talk about all that he saw he does like to tell tales of the humorous side of living in the jungles.

He told me once that he was assigned to supervise some newcomers when he was in the Alee Command of the Naga Army. Since the boys were in a new place and were not familiar to the customs in a foreign land he had to keep them near so in the evening he took them out to dinner with him. As they had to reach an eatery on the 10th floor of a building he decided to take the elevator.

But at the entrance his boys hesitated, and then one by one they saluted and said “Sir Bhitor tey ahibo paribo” and entered much to the amazement of locals nearby. The point being his boys had travelled by foot and boat for more than a month and had never seen an elevator in their lives so they thought they were entering a room.

He also loved to talk about his time when he was assigned a unit near the Bangladesh-Myanmar border. It was so remote and isolated that the women there wore nothing above their waists and lived much like our forefathers. When they arrived there first they had a hard time talking to the people there looking them in the eyes for about a month until they got used to it. He had many tales about this far off place.

But the stories I loved most were his stories of how things were back home in Nagalim. He told us how the villagers used to pray for their safety and always shared what little they had with the Naga Army. Even when they went around the village to get a cup of rice from each household for rations he said women used to pray for them and give them dry meat/fish and eggs though they never asked for it.

He told me that he will never forget an old widow who lived in the outskirts of a village and how she used to always greet them with such joy and offered them everything she had and treated all the boys like her own children. One day when the Indian Army arrived suddenly they had to hide outside the village and the old widow was the only one who would hide rice on herself and pretend to be crazy and come and give them food. The Indians never suspected anything and so my brother and the rest of his unit ate even when surrounded by the enemy.

Of course he has shared many more stories of his life fighting for the nation but maybe another day. I wanted to tell this today because I see our Naga people forgetting what previous generations did and endured but never gave up on their belief of a free and united Nagalim and it saddens me that many younger people don’t even know where they stand and are so confused. No matter what you think of those who lead our quest for independence today let us remember that it is the principle that endures not individuals.

Sharpening his niche and intent in his will, he released his debut "Among Millions". The song is based on a young man striving on his calling despite the treachery and the treason being thrown at him. In the half past three minute joint Threnody flows infinitely and steals every attention of the listeners with his mind-boggling delivery and hard hitting punchlines. Proving his critics that he stands out in the crowd when it comes to displaying his skills.

When I was very young, I was very fortunate to be with my maternal uncle during my vacations. Being a legislator in the state Government, I had the freedom of traveling with him on his tours and travel. The fact i really recall is his way of dealing with the people around him. In his entourage, there were all kinds of people and one truth I learned from him was how to treat people around us. To him everyone was equal. He mingled and blended with them even in the most tiring circumstances and shared joys and miseries as well. He treated everyone as a friend (though in my case I got the odd dressing down from time to time). On tour in the district, people always had easy access to share various issues with him and he listened to everyone no matter how absurd some demands were and after careful study he tried to address each problem in a wise and just way. I also noticed that whenever he visited our home he never came along with any escort (can you imagine this happening these days). Whenever he stayed for holidays, we went fishing and hunting, and did all his tasks without relying on his entourage.When my father was posted in Kohima, he used to visit our house often along with his wife and daughter generally without any convoy. I assume he had faith in his people who had elected him and as long as he was sincere and did his job honestly for the welfare of his people he was fearful of no one. We must remember that this was a time when the conflict for self-determination of the Nagas was at its peak. My uncle and many like him were honest, upright and dedicated for the welfare of the Nagas so even the nationalists did not consider them, as threat thus had no reason to object.

Nagaland in those days was full of stalwart leaders on both sides of the political divide. They stood with the people and did their duties with no iota of vanity. Coming back to the present we can compare and see the changes that have taken place. I leave it to the readers to judge for yourselves the pros and cons. Though I will not pick names, I would again like to narrate a tale that I experienced in my maturity.

Once a friend of mine (though I hardly think he will remain very chummy after he reads this) was bound to go on a tour and asked me to accompany him. I was elated to say the least because he was mid-level officer of the govt. I felt it was an honor that someone of his stature could persuade a lowly unemployed person like me. As the tour began we were usually surrounded by his escorts. Being curious, I asked him why we were under security and why he needed protection round the clock. I also asked him whether it was because he had enemies out to harm him. His answer was that although he had no one to fear he kept guards because everyone had them and thus it was a matter prestige. When we arrived at a village in his imported SUV surrounded by gun totting in police vehicles we were pleasantly surprised. The villagers were delighted at the arrival of the VIP and threw a large celebration hoping that his visit would, better improve their lot. The next day he made impressive speeches and handed over all of these to his P.S who in turn put it on ice. While on the next stage of tour he commented the necessity of visiting his constituency whom he felt were idiots and basti wallahs and that any promises he made to them although the implemental was another thing. Since I was his guest, we both ate our meals alone that was especially made and delivered for him alone. His bodyguards and the rest of his entourage made do with whatever was available. He treated the people around him with the utmost of contempt.He even refused to sleep under the same roof of his subordinates. The way he acted in a way that hit at the heart of our peoples was the last straw. And I begged leave and left a very disillusioned man.

The big problem is that this is becoming more and more common. Nagas who were known for their humility and truthfulness are now a dying breed. Instead today we have a society where the rich and powerful look down upon their fellow Nagas and on the other hand most Nagas consider politicians, bureaucrats and other high-level officers of the government as thieves ,unworthy to be called Nagas as they take whatever little we get from India.

In the many years that have passed since my uncle passed away, I have seen that Nagas have become more materialistic. Even in the nationalist setups, the ideologies have been set aside and now wealth is king. If this trend goes on then one day truly but surely the Nagas will be divided into castes where the rich and powerful with their Indianised mentality of haves and have not, making them all pompous and arrogant where money becomes king and power the right-hand man. Though change itself is not a bad thing, sometimes we also must remember what it means to be a real Naga.

Most changes are good for society to progress, but the rise of an Indian mentality amongst the rich is sad. The society is always on the move, it is up to us in which direction we go.

"Raja Mircha" as it is commonly known in Nagamese, holds so much significance for us Nagas. It is called by many different names in our diverse dialects but that is not all. This humble fruit has also played a part in our journey for Nationhood. Though there are many stories related to this seasoning. I would like to share with you a tale narrated to me by friends who have played a part on our journey to self determination.
Once a lady Naga Army went shopping for vegetables to the market in Dhaka. As she was looking through the wares displayed she was pleasantly surprised to see one of our favourite spices on sale. Curious she asked where they came from and what it was called in Bangla. What the vendor replied surprised and made her proud. It seems in Bangladesh it is known as Naga Morish and is brought from a town called Ali Kadam in the Chittagong hill tracks.
On further inquiries, it was found that this place was called the Alee Command Headquarters in erstwhile east Pakistan. Through time, Alee Command evolved into Ali Kadam. Nevertheless when she inquired who these Nagas were, he said Nagas were a group of warriors from a distant place and were fighting with India for an independent homeland.
And since they bought this chilli to Bangladesh and introduced it to the people of the area it was called Naga Morish and also because Nagas could be as deadly as the chilli named after them that even the Pakistani Army had great respect for their fighting prowess.
Regardless of the authenticity of the story one fact cannot be denied and that is in our quest for a free and united Nagalim, we have gone places and made an impact both good and bad and for that we the present generation will be eternally grateful.
Kuknalim.

Naini, Allahabad, is a very oppressive place in the middle of India. Especially for us hill people, we miss the cool breeze and the frosty chill of the night where we would snuggle under our blanket. In reality, the heat was so strong that if we kept an uncooked egg outside, then by evening it would get grilled. This was not all, every day the prison guards taunted us and insulted our religion whether Christian or Muslim. If we tried to protest, the warders locked us up in our single cells. Later they would take us out one by one and thrash us with long bamboo poles called lathis until we begged for mercy.

Source-Deviantart

Each of us were confined in a single cell 5x15 feet, in it we had to eat, sleep, bathe and answer nature`s call. Each day we were allowed to go out for an hour to exercise in pairs. If I was lucky then my partner would be a senior leader whose words gave me the courage to carry on despite all the difficulties.
As each day passed, frustrations of being cooped up alone in a cell began to take a toll on our patience. One-day two elders got into a tiff over a game of chess. It may seem hilarious now but at that time, it was a sign of our frayed state of mind. If elders were in the verge of losing it then you can't imagine the impact of the daily psychological torture that was being meted out to us.

It is impossible to recount each and every instance of this daily harassment but I’ll try to recount some. There were two loudspeakers on each end of the corridor where we were confined. In the morning at five o' clock they would blast songs like,
Vande Mataram and Jana Gana Mana. If you were not found standing in front of your cell for any reason you would be bought out threatened with a lathi, and forced to sing Vade Mataram standing in attention. After that, the day would pass getting our eardrums manhandled by the constant blaring of the speakers with songs of Indian devotion and patriotism.

Source-Pktoday

The food was nothing to write home about, for breakfast, lunch and dinner we had a pound of half-burnt chapattis each, some watery stuff with lentil bits floating on it and the specialty of the day a mushy and unidentifiable green edible called "Chaurahi" in their local dialect. This was our menu all three times of the day. It was the same day in and day out, except for two pieces of eggs a week, a lump of ghee on wednesday and on special occasions like government and religious holidays we would be given meat or fish.

In the beginning, every Sunday, families of the authorities in Allahabad came to look at these strange creatures called aatankwadis from the fringes of Indian occupied Kashmir and Nagaland. The kids would point towards the bearded Kashmiris and gawk at them saying “ Itne bade bade dari”  Then it was the turn of the Nagas, being bare chested as it was hot and short we came for special ridicule.

They pointed gleefully at us and said” Yeh toh bunduron jey sahe lagte hain “. This went on for weeks until at last, a brave comrade could not stand it any longer and the next time as soon as the families with their kids entered, he stripped naked and stood in front of the gate of his cell in all his naked glory. And glorious it was because even if we were in shackles we could defy our oppressors and as a result, these so-called Babus didn`t bring anyone anymore for the rest of our stay in Naini Central Jail.

The code Normal 0 false false false EN-US X-NONE X-NONE may usually appear if you copy & paste contents from MS Word into your blog posts directly. MS Word contains unwanted formatting which may cause this kind of problem in blog posts.

If MS Word is the suspected cause of the problem it is suggested to:

• Copy and paste the text from MS Word into "Notepad" - which by default will remove the unwanted formatting.
• For Mac you can use textedit instead.
• Then copy and paste the text from "Notepad/Textedit" into your blog post.
•Or you can manually format the post from blogger and than publish it.

In order to remove the format manually, follow the instructions given below.

•Log in to your Blogger Account and select the post you want to format.


•Click the edit button and that will bring you to compose mode.


•With your mouse cursor select all or alternatively press crtl+a from your keyboard, that should select everything.


•Now click the "t with the red x" icon i.e. the "Remove Format" tool at the top right hand side of the menu.


•That should remove the unwanted formatting. Click publish to save your changes.

Managing a Facebook page can be quite stressful at times, even more if it is an outstanding one which demands constant online presence. Gladly this obstacle can be solved if you are ready to work in teams and assign individuals with different task and responsibilities to carry out your social activities for an effective result.

If you are an admin of a Facebook page you can add different persons as Admin/Content Creator/Editor etc according to the way you want them to manage your page.In this post we will learn how to add a new admin to your Facebook page. To be added as an administrator the concerned person must like the page first. Once the said person have liked the particular page, follow the steps instructed below.

1. Log in to your Facebook account.


2. On the left side of your home page, the pages column will be on display. Choose the page you want to execute your course of action.


3. Click settings at the top of your page.


4. Click page roles in the left column of your page.


5. If the person is your Facebook friend, begin typing their name and select them from the list that appears or alternatively type the email of the person you wish to assign.


6. Choose the role you wish to assign and select it from the dropdown menu.


7. Click "Save" to apply your changes.


8. A pop up window will appear and you will be required to enter your password. Enter your password and click submit.

To,

             The Management
              XYZ Pvt. Limited
              XXX Layout
              Bangalore-560102

Subject : Request for leave on alternate days.

Dear Sir,

              As mentioned earlier I would like to request leave of absence on alternate days starting from the end of this month as I have to appear my exams for Advance Diploma in Sales Management, which is due shortly. As requested by your esteem authority, below are the lists of dates on which I will be compelled to exempt myself from attending my duties.

• 27th March - 2015
• 01st April - 2015
• 10th & 11th April – 2015
• 21st to 24th April – 2015
• 28 & 29th April - 2015
• 07th to 09th March – 2015

              If approved, I will be absent during this time period, but I would be glad to assist with any task or request if any. Thank you very much for your consideration.



Yours sincerely,

XYZ ABC.

Source-Deviantart

A self sketched portrait and a handwritten letter addressed to Afeni Shakur, mother of late rap icon Tupac Shakur have surfaced on the internet after being rediscovered by Reddit users. In the letter, Eminem commences with an apology and assures how the picture he drew would have looked better if he used a right pencil instead of the pen.

He also admits drawing since he was a kid and thanks Afeni for being kind to him and hails her as a true Queen. Convincing that his words are his bond and acknowledging the immense opportunities she provided, he writes on apprising that she will always be in his heart, thoughts and prayers.

The "Lose Yourself" rapper also cites how much her son influenced Hip Hop and inspired all of his career as well. Defining Tupac as a true soldier.  Eminem recalled how the late icon`s music motivated and gave him courage long before he achieved fame or met Dr Dre. And concludes the message by expressing gratitude for giving us their goodwill.

Stage 1:
Traditional society, little increase in productivity, no modern science application systematically, low level of literacy.

Source:teara.govt.nz

Stage 2:
The preconditions of takeoff, modern techniques in agriculture and production, developments in infrastructure and social institutions.

Source:Wikipedia

Stage 3:
The takeoff, normal growth patterns, rapid agricultural and industrial modernization, good social environment.

Source:Wikipedia

Stage 4:
The drive to maturity, modern technology applied to all fronts, international involvement, can produce anything.

Source:theborneopost

Stage 5:
The age of high mass consumption, production of durable goods and services.

Source:mattblake.net

1. Tell us something about yourself?

This question specifically asks the candidate to highlight his background, education, skills and experience. Do not narrate the same story, which has already been written in the resume.



2. Why should we hire you?

Here the interviewer wants to know exactly whether the candidate has researched the job he has applied for, and whether he is suitable for the position. It actually tells the interviewer the confidence level of the candidate regarding the position and if can really take the responsibility for the said position.



3. Under what kind of boss do you perform the best?

Here, the recruiter wants to know if the candidate has any role model whom he admires a lot. Be emphatic in telling him that you want a boss who sets guidelines and let you take over the task to complete it yourself.



4. How much salary do you think you are worth?

This is the toughest of the lot. Especially in case of fresher, putting a price tag is a difficult proposition. A good answer might be, “The amount should be based on the contribution I make to the company” or tell him to pay you at the market rate or as per the compensation plan they have for the particular position.



5. Do you have any questions for us?

This is a very tricky question because here the interviewer wants to know how you can be useful for them. You can ask them about any new upcoming projects or how you can play an important part in it or how excited you feel about your job or the new responsibility you are going to handle in future.

Source-Smarttech

From
XYZ
XXXX, 27th Main
HSR Layout, Sector 1,
Bangalore-560102
Opp XXXX College
Bangalore, Karnataka.


To,
The Branch Manager,
Andhra Bank
Bellandhur Branch,
Bangalore, Karnataka.


Date: DD/MM/YYYY

Sir,

Sub: Request for issuing a new ATM card

I am an honest customer of your bank and having a savings account in your bank branch for past 2 years. Through this letter I would like to request you to issue a new ATM cum Debit card to me.

I already had an ATM card previously but it has been damaged due to an accident which happened to me recently and i`m unable to use the ATM card because of the damage that have been done. Hence I would like to request you to issue me a new ATM cum debit card.

My bank account details are as under:

A/c. Holder: XYZ ABC

A/c. No: XXXX1010002XXXX

Old Debit Card Number: XXXX17148401XXXX

I am surrendering the damaged ATM cum debit card along with this letter. I would once again request you to issue me a new card at the earliest. If there are any charges for the same, you can debit it from my bank account.

Thanking you in advance.

Yours Faithfully,


XYZ ABC

Enclosure: Damaged ATM Card

Customer satisfaction is defined as the degree of satisfaction provided by the goods and services of a company and is measured by the level of satisfied and regular clients.

Importance of Customer Satisfaction

Customer satisfaction is important as it provides marketers, business owners and the work force with a metric that they can use to manage and improve their businesses and careers.

Here are a list of six reasons why it is an important part of any business establishment:
•It is a leading indicator of consumer repurchase intentions and loyalty.
•It is a point of differentiation from the other competitors in the market.
•It reduces customer churn rate.
•It increases customer lifetime value.
•It reduces negative word of mouth.
•It plays a vital role to retain older customers and acquire new ones.

It is a leading indicator of consumer repurchase intentions and loyalty
Customer satisfaction is the best indicator of how likely a customer will make a purchase in the future. Asking customers to rate their satisfaction on a scale of 1-10 is a good way to see if they will become repeat customers or even advocates. Any customers that give you a rating of 7 and above, can be considered satisfied, and you can safely expect them to come back and make repeat purchases. Customers who give you a rating of 9 or 10 are your potential customer advocates who can leverage to become evangelists for your company. Scores of 6 and below are warning signs that customer are unhappy and at risk of leaving. These customers need to be put on customer watch list and followed up so you can determine why their satisfaction is low. See how satisfaction provides so much insight into your customer. That is why it is one of the leading metrics businesses use to measure customer repurchase and customer loyalty.

It is a point of differentiation from the other competitors in the market
In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as key differentiator. Businesses who succeed in these cut-throat environments are the ones that make customer satisfaction a key element of their business strategy. Picture two businesses that offer the exact same product. What will make you choose one over the other? If you had a recommendation for one business would that sway your opinion? Probably. So how does that recommendation originally start? More than likely it`s on the back of a good customer experience. Companies who offer an amazing customer experiences create environment where satisfaction is high and customer advocates are plenty. This is an example of where customer satisfaction goes full circle. Not only can customer satisfaction help you keep a finger on the pulse of your existing customers, it can also act as a point of differentiation for new customers.

It reduces customer churn rate
Price is not the main reason for customer churn rate, it is actually due to the overall poor quality of customer service.
Customer service is the metric you can use to reduce customer churn rate. By measuring and tracking customer satisfaction you can put new processes in place to increase the overall quality of your customer service.
Putting an emphasis on exceeding customer satisfaction and “wowing” customers at every opportunity will have a very positive impact on the level of your customer satisfaction performance.

It increases customer lifetime value
An “totally satisfied customer” contributes two times more revenue than a “somewhat satisfied customer”. Furthermore, a “totally satisfied customer” contributes ten times more revenue than a “somewhat dissatisfied customer”.
Satisfaction plays a significant role in how much revenue a customer generates for your business. Successful businesses understand the importance of customer lifetime value (CLV). If you increase CLV, you increase returns on your marketing amount. Customer lifetime value is a beneficiary of high customer satisfaction and good customer retention.

It reduces negative word of mouth
An unhappy customer tells between 9-15 people about their experience. That is a lot of negative word of mouth. How much will that affect your business and its reputation in your market? Customer satisfaction is tightly linked to revenue and repeat purchases. What often gets forgotten is how customer satisfaction negatively impacts your business. It`s one thing to lose a customer because they were unhappy. It`s another thing completely to lose 10 customers because of some bad word of mouth. To eliminate bad word of mouth you need to measure customer satisfaction on an ongoing basis. Tracking changes in satisfaction will help you identify if customers are actually happy with your product or service.

It plays a vital role to retain older customers and acquire new ones
Customer retention is the unsung hero of successful businesses as it is what ultimately lays the foundation of a company that is positioned for growth, and customer satisfaction level have a direct impact on whether a company can retain a customer or not. Also if a company is able to retain its older customers than chances are high that it`ll be able to acquire new ones in the process as retaining an older customer and acquiring new ones are closely related and it all depends on the level of satisfaction we offers to our customers from the goods and services we provide.

Ways to Improve Customer Satisfaction
Great customer is also about knowing how to handle your problems, responding to and resolving issues – something at which businesses can often excel.
If customer satisfaction is your goal than great customer service will get you there.

Some Simple Ways to Embed Customer Service in Day-to-day Operations

Listen and Learn
Listening is key to effective customer service and it can also help boost profitability.

Ways to prove to your customer that you are listening and how to make it count

Everyday Customer Interaction
Show you are listening to your customers by taking notes what your customers have said. Listen to their words and provide them clear and concise communication. Ask clarifying questions to gain understanding before you provide a response. If you can`t respond immediately be sure to provide a timeline for response and make a note to do so. Follow up, confirm the resolution and check for customer satisfaction and completion.

Facilitating Feedback
Look for ways to stay in touch with your customers and show them that you are listening and eager to keep the lines of communication open. Customer service is all about meeting the needs and expectation of the customer as defined by the customer. By soliciting feedback and using that information we can find new ways to ensure that our goods and services is relevant to them and hopefully it will open new lines of profitable opportunity. In order to have effective customer service, one must know what the customer want, provide it to them on consistent basis and asking them how they are doing.

Look for Ways to Treat your Customers as You Would Like to be Treated

How are customers being treated?
Put them at ease and make them feel comfortable.

Demonstrate that your customers are valued
Let them know that you think they are important. Your sincerity makes them feel good about you and your organisation.

Ask how to help your customers
Find out what they want. It is important that each customer encounter makes them feel satisfied.

Don`t challenge disgruntled customers
Listen, reassure them that you`ll escalate or act on their complaint and follow through until resolution.

Help customers
Help them get what they want. Make it easy for the customers to locate or obtain the information they need. Answer the questions in a timely manner and remember to carry through on your customer service goals. More than ever an effective communication is an important part of any customer service model.

A Standard Operation Procedure (SOP) is a document consisting of step-by-step information on how to execute a task correctly and in a professional manner.
Any document that is a “how to” falls into the category of Standard Operation Procedure (SPO). The most obvious example of an SOP is the step by step production line procedures used to make products as well as train staffs for quality services.
An SOP, in fact, defines expected practices in all businesses where quality standards exist. SOPs play an important role in any businesses. SOPs are policies, procedures and standards you need in the operations, marketing and administrating disciplines within your business to ensure success.

Standard Operation Procedure Can Create:
•Efficiency and therefore profitability.
•Consistency and reliability in production and services.
•Fewer errors in all areas.
•A healthy and safe environment.
•A road map on how to resolve issues.
•A first line of defence in any inspection.
•Value added to your business.

IMPORTANCE OF STANDARD OPERATION PROCEDURE
PURPOSE
To give instruction for proper management, administration and carrying out a task for production of goods and services.

PRINCIPLE
Standard Operation Procedure are an essential part of a quality service. For all jobs and duties relevant SOPs should be available at the work station to guarantee that the correct version of the instruction is used.

ROUTINES
Well-written SOPs explained visually through a flow chart makes it easier for employees to do their jobs. They don`t have to guess how a task is done because they can follow a procedure made easy to reference on the computer or as a printout. Through a standard routine, employees enjoy more predictability in their jobs and can hone their skills on each task to raise their overall performance.

QUALITY CONTROL
SOPs helps you reduce the errors, or variations that occur in the mass production of a product or in carrying out a service. For example, if you own a restaurant that serves pizzas, you want SOPs for quality control. You want each pizzas to be equivalent on the production line to make sure all of your customers are catered in the same manner without any inequalities. You can use SOPs to discard products that fail to pass tests for quality control.

Some important types of SOPs are:
•SOPs for production and carrying out a service.
•SOPs for safety precautions.
•SOPs for handling an appliance, machines and other equipment.
•SOPs for quality assurance.
•SOPs for archiving and how to deal with complaints.

Here are a few reasons why SOP is necessary for the success of your team:
•To ensure compliance standards are met.
•To maximise quality service.
•To ensure procedure has no negative impact.
•To ensure safety.
•To ensure everything goes according to schedule.
•To prevent failures in production or service.
•To be used as a training document.