Monster.com is a useful portal for job seekers to get information and find employment. In order to stand out and draw the attention of potential employers, a candidate should make sure that his/her CV/Resume is up to date and included with all the necessary details required to apply for the job.
A well updated resume in monster gives you better access and exposure to its vast resources and opportunities. Here is a quick way to upload and update your resume in monster.com.

1. Sign in to monster.com with your existing account.


2. Click on the drop down menu on the left hand side of the home page. Select "My Monster" and from the list that appears, click "My profile".


3. Next, click the "Edit" button on the right side of the bar that appears just below the performance meter.


4. Now, select the "Upload New" button choose the desired file from your computer and click "Submit".

Facebook is a vital platform to make an online presence for your business or to communicate with your potential clients. But it is not an easy task to make your page grow and retain a generous amount of followers. One crucial task is to send invitations to people in your friend list manually. It is not only difficult but time consuming as well. In this post we will learn how to invite all your friends to like your Facebook page in a single click. In order to carry out the assigned task follow this simple steps.

1. First of all, open your Google Chrome web browser. If you don`t have Google Chrome download it here and install it in your Laptop or PC. Next click the drop down menu located in the top right hand corner of the browser and click "Settings".


2. Now select "Extensions" from the second row of the four options displayed on the right hand top corner, next click the "Get more extension" button at the bottom left hand side.


3. From the search box at the top right, type "Invite All Friends 2.0" press enter, and click "Add to Chrome" from the selected extension i.e. "Invite All Friends 2.0 Facebook".


4. A pop up window will appear at the top, Click the "Add Extension" button.


5. Alternatively add "Facebook Invite All" extension following the same procedure mentioned above.


6. Now log in to your Facebook account, go to your page and click "Invite friends to like this Page" button at the right hand side of your page.


7. A pop up window will appear displaying the people in your friend list, now click the two arrow icons displayed in the right hand top corner of your page, first you need to click the left arrow after that the right arrow. This will automatically select all your friends, it might take a minute or two so wait patiently.


8. Once all your friends are selected a pop up notification will appear, you will need to click the close button.


9. Now click the "Send invites" button at the bottom left, and that will automatically send invitations to all your friends to like your page.


N.B. - By default the Limit is 500-750 friends at a time, so you need to repeat this process a couple of times until all your friends are invited.

The code Normal 0 false false false EN-US X-NONE X-NONE may usually appear if you copy & paste contents from MS Word into your blog posts directly. MS Word contains unwanted formatting which may cause this kind of problem in blog posts.

If MS Word is the suspected cause of the problem it is suggested to:

• Copy and paste the text from MS Word into "Notepad" - which by default will remove the unwanted formatting.
• For Mac you can use textedit instead.
• Then copy and paste the text from "Notepad/Textedit" into your blog post.
•Or you can manually format the post from blogger and than publish it.

In order to remove the format manually, follow the instructions given below.

•Log in to your Blogger Account and select the post you want to format.


•Click the edit button and that will bring you to compose mode.


•With your mouse cursor select all or alternatively press crtl+a from your keyboard, that should select everything.


•Now click the "t with the red x" icon i.e. the "Remove Format" tool at the top right hand side of the menu.


•That should remove the unwanted formatting. Click publish to save your changes.

Managing a Facebook page can be quite stressful at times, even more if it is an outstanding one which demands constant online presence. Gladly this obstacle can be solved if you are ready to work in teams and assign individuals with different task and responsibilities to carry out your social activities for an effective result.

If you are an admin of a Facebook page you can add different persons as Admin/Content Creator/Editor etc according to the way you want them to manage your page.In this post we will learn how to add a new admin to your Facebook page. To be added as an administrator the concerned person must like the page first. Once the said person have liked the particular page, follow the steps instructed below.

1. Log in to your Facebook account.


2. On the left side of your home page, the pages column will be on display. Choose the page you want to execute your course of action.


3. Click settings at the top of your page.


4. Click page roles in the left column of your page.


5. If the person is your Facebook friend, begin typing their name and select them from the list that appears or alternatively type the email of the person you wish to assign.


6. Choose the role you wish to assign and select it from the dropdown menu.


7. Click "Save" to apply your changes.


8. A pop up window will appear and you will be required to enter your password. Enter your password and click submit.

To,

             The Management
              XYZ Pvt. Limited
              XXX Layout
              Bangalore-560102

Subject : Request for leave on alternate days.

Dear Sir,

              As mentioned earlier I would like to request leave of absence on alternate days starting from the end of this month as I have to appear my exams for Advance Diploma in Sales Management, which is due shortly. As requested by your esteem authority, below are the lists of dates on which I will be compelled to exempt myself from attending my duties.

• 27th March - 2015
• 01st April - 2015
• 10th & 11th April – 2015
• 21st to 24th April – 2015
• 28 & 29th April - 2015
• 07th to 09th March – 2015

              If approved, I will be absent during this time period, but I would be glad to assist with any task or request if any. Thank you very much for your consideration.



Yours sincerely,

XYZ ABC.

Stage 1:
Traditional society, little increase in productivity, no modern science application systematically, low level of literacy.

Source:teara.govt.nz

Stage 2:
The preconditions of takeoff, modern techniques in agriculture and production, developments in infrastructure and social institutions.

Source:Wikipedia

Stage 3:
The takeoff, normal growth patterns, rapid agricultural and industrial modernization, good social environment.

Source:Wikipedia

Stage 4:
The drive to maturity, modern technology applied to all fronts, international involvement, can produce anything.

Source:theborneopost

Stage 5:
The age of high mass consumption, production of durable goods and services.

Source:mattblake.net

1. Tell us something about yourself?

This question specifically asks the candidate to highlight his background, education, skills and experience. Do not narrate the same story, which has already been written in the resume.



2. Why should we hire you?

Here the interviewer wants to know exactly whether the candidate has researched the job he has applied for, and whether he is suitable for the position. It actually tells the interviewer the confidence level of the candidate regarding the position and if can really take the responsibility for the said position.



3. Under what kind of boss do you perform the best?

Here, the recruiter wants to know if the candidate has any role model whom he admires a lot. Be emphatic in telling him that you want a boss who sets guidelines and let you take over the task to complete it yourself.



4. How much salary do you think you are worth?

This is the toughest of the lot. Especially in case of fresher, putting a price tag is a difficult proposition. A good answer might be, “The amount should be based on the contribution I make to the company” or tell him to pay you at the market rate or as per the compensation plan they have for the particular position.



5. Do you have any questions for us?

This is a very tricky question because here the interviewer wants to know how you can be useful for them. You can ask them about any new upcoming projects or how you can play an important part in it or how excited you feel about your job or the new responsibility you are going to handle in future.

Source-Smarttech

From
XYZ
XXXX, 27th Main
HSR Layout, Sector 1,
Bangalore-560102
Opp XXXX College
Bangalore, Karnataka.


To,
The Branch Manager,
Andhra Bank
Bellandhur Branch,
Bangalore, Karnataka.


Date: DD/MM/YYYY

Sir,

Sub: Request for issuing a new ATM card

I am an honest customer of your bank and having a savings account in your bank branch for past 2 years. Through this letter I would like to request you to issue a new ATM cum Debit card to me.

I already had an ATM card previously but it has been damaged due to an accident which happened to me recently and i`m unable to use the ATM card because of the damage that have been done. Hence I would like to request you to issue me a new ATM cum debit card.

My bank account details are as under:

A/c. Holder: XYZ ABC

A/c. No: XXXX1010002XXXX

Old Debit Card Number: XXXX17148401XXXX

I am surrendering the damaged ATM cum debit card along with this letter. I would once again request you to issue me a new card at the earliest. If there are any charges for the same, you can debit it from my bank account.

Thanking you in advance.

Yours Faithfully,


XYZ ABC

Enclosure: Damaged ATM Card

Customer satisfaction is defined as the degree of satisfaction provided by the goods and services of a company and is measured by the level of satisfied and regular clients.

Importance of Customer Satisfaction

Customer satisfaction is important as it provides marketers, business owners and the work force with a metric that they can use to manage and improve their businesses and careers.

Here are a list of six reasons why it is an important part of any business establishment:
•It is a leading indicator of consumer repurchase intentions and loyalty.
•It is a point of differentiation from the other competitors in the market.
•It reduces customer churn rate.
•It increases customer lifetime value.
•It reduces negative word of mouth.
•It plays a vital role to retain older customers and acquire new ones.

It is a leading indicator of consumer repurchase intentions and loyalty
Customer satisfaction is the best indicator of how likely a customer will make a purchase in the future. Asking customers to rate their satisfaction on a scale of 1-10 is a good way to see if they will become repeat customers or even advocates. Any customers that give you a rating of 7 and above, can be considered satisfied, and you can safely expect them to come back and make repeat purchases. Customers who give you a rating of 9 or 10 are your potential customer advocates who can leverage to become evangelists for your company. Scores of 6 and below are warning signs that customer are unhappy and at risk of leaving. These customers need to be put on customer watch list and followed up so you can determine why their satisfaction is low. See how satisfaction provides so much insight into your customer. That is why it is one of the leading metrics businesses use to measure customer repurchase and customer loyalty.

It is a point of differentiation from the other competitors in the market
In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as key differentiator. Businesses who succeed in these cut-throat environments are the ones that make customer satisfaction a key element of their business strategy. Picture two businesses that offer the exact same product. What will make you choose one over the other? If you had a recommendation for one business would that sway your opinion? Probably. So how does that recommendation originally start? More than likely it`s on the back of a good customer experience. Companies who offer an amazing customer experiences create environment where satisfaction is high and customer advocates are plenty. This is an example of where customer satisfaction goes full circle. Not only can customer satisfaction help you keep a finger on the pulse of your existing customers, it can also act as a point of differentiation for new customers.

It reduces customer churn rate
Price is not the main reason for customer churn rate, it is actually due to the overall poor quality of customer service.
Customer service is the metric you can use to reduce customer churn rate. By measuring and tracking customer satisfaction you can put new processes in place to increase the overall quality of your customer service.
Putting an emphasis on exceeding customer satisfaction and “wowing” customers at every opportunity will have a very positive impact on the level of your customer satisfaction performance.

It increases customer lifetime value
An “totally satisfied customer” contributes two times more revenue than a “somewhat satisfied customer”. Furthermore, a “totally satisfied customer” contributes ten times more revenue than a “somewhat dissatisfied customer”.
Satisfaction plays a significant role in how much revenue a customer generates for your business. Successful businesses understand the importance of customer lifetime value (CLV). If you increase CLV, you increase returns on your marketing amount. Customer lifetime value is a beneficiary of high customer satisfaction and good customer retention.

It reduces negative word of mouth
An unhappy customer tells between 9-15 people about their experience. That is a lot of negative word of mouth. How much will that affect your business and its reputation in your market? Customer satisfaction is tightly linked to revenue and repeat purchases. What often gets forgotten is how customer satisfaction negatively impacts your business. It`s one thing to lose a customer because they were unhappy. It`s another thing completely to lose 10 customers because of some bad word of mouth. To eliminate bad word of mouth you need to measure customer satisfaction on an ongoing basis. Tracking changes in satisfaction will help you identify if customers are actually happy with your product or service.

It plays a vital role to retain older customers and acquire new ones
Customer retention is the unsung hero of successful businesses as it is what ultimately lays the foundation of a company that is positioned for growth, and customer satisfaction level have a direct impact on whether a company can retain a customer or not. Also if a company is able to retain its older customers than chances are high that it`ll be able to acquire new ones in the process as retaining an older customer and acquiring new ones are closely related and it all depends on the level of satisfaction we offers to our customers from the goods and services we provide.

Ways to Improve Customer Satisfaction
Great customer is also about knowing how to handle your problems, responding to and resolving issues – something at which businesses can often excel.
If customer satisfaction is your goal than great customer service will get you there.

Some Simple Ways to Embed Customer Service in Day-to-day Operations

Listen and Learn
Listening is key to effective customer service and it can also help boost profitability.

Ways to prove to your customer that you are listening and how to make it count

Everyday Customer Interaction
Show you are listening to your customers by taking notes what your customers have said. Listen to their words and provide them clear and concise communication. Ask clarifying questions to gain understanding before you provide a response. If you can`t respond immediately be sure to provide a timeline for response and make a note to do so. Follow up, confirm the resolution and check for customer satisfaction and completion.

Facilitating Feedback
Look for ways to stay in touch with your customers and show them that you are listening and eager to keep the lines of communication open. Customer service is all about meeting the needs and expectation of the customer as defined by the customer. By soliciting feedback and using that information we can find new ways to ensure that our goods and services is relevant to them and hopefully it will open new lines of profitable opportunity. In order to have effective customer service, one must know what the customer want, provide it to them on consistent basis and asking them how they are doing.

Look for Ways to Treat your Customers as You Would Like to be Treated

How are customers being treated?
Put them at ease and make them feel comfortable.

Demonstrate that your customers are valued
Let them know that you think they are important. Your sincerity makes them feel good about you and your organisation.

Ask how to help your customers
Find out what they want. It is important that each customer encounter makes them feel satisfied.

Don`t challenge disgruntled customers
Listen, reassure them that you`ll escalate or act on their complaint and follow through until resolution.

Help customers
Help them get what they want. Make it easy for the customers to locate or obtain the information they need. Answer the questions in a timely manner and remember to carry through on your customer service goals. More than ever an effective communication is an important part of any customer service model.

A Standard Operation Procedure (SOP) is a document consisting of step-by-step information on how to execute a task correctly and in a professional manner.
Any document that is a “how to” falls into the category of Standard Operation Procedure (SPO). The most obvious example of an SOP is the step by step production line procedures used to make products as well as train staffs for quality services.
An SOP, in fact, defines expected practices in all businesses where quality standards exist. SOPs play an important role in any businesses. SOPs are policies, procedures and standards you need in the operations, marketing and administrating disciplines within your business to ensure success.

Standard Operation Procedure Can Create:
•Efficiency and therefore profitability.
•Consistency and reliability in production and services.
•Fewer errors in all areas.
•A healthy and safe environment.
•A road map on how to resolve issues.
•A first line of defence in any inspection.
•Value added to your business.

IMPORTANCE OF STANDARD OPERATION PROCEDURE
PURPOSE
To give instruction for proper management, administration and carrying out a task for production of goods and services.

PRINCIPLE
Standard Operation Procedure are an essential part of a quality service. For all jobs and duties relevant SOPs should be available at the work station to guarantee that the correct version of the instruction is used.

ROUTINES
Well-written SOPs explained visually through a flow chart makes it easier for employees to do their jobs. They don`t have to guess how a task is done because they can follow a procedure made easy to reference on the computer or as a printout. Through a standard routine, employees enjoy more predictability in their jobs and can hone their skills on each task to raise their overall performance.

QUALITY CONTROL
SOPs helps you reduce the errors, or variations that occur in the mass production of a product or in carrying out a service. For example, if you own a restaurant that serves pizzas, you want SOPs for quality control. You want each pizzas to be equivalent on the production line to make sure all of your customers are catered in the same manner without any inequalities. You can use SOPs to discard products that fail to pass tests for quality control.

Some important types of SOPs are:
•SOPs for production and carrying out a service.
•SOPs for safety precautions.
•SOPs for handling an appliance, machines and other equipment.
•SOPs for quality assurance.
•SOPs for archiving and how to deal with complaints.

Here are a few reasons why SOP is necessary for the success of your team:
•To ensure compliance standards are met.
•To maximise quality service.
•To ensure procedure has no negative impact.
•To ensure safety.
•To ensure everything goes according to schedule.
•To prevent failures in production or service.
•To be used as a training document.

Each occupation requires certain characteristic pattern of abilities and personality traits. For example, to be a successful architect you have to be original, creative, imaginative, systematic, practical, determined, sensitive, patient etc. Psychologists have identified certain types of personalities which are suitable for certain types of jobs.

Though no person will have the same type of personality exactly like which is described below, we still get a good idea of the suitability of specific persons for specific jobs. One way of understanding the relationship between personality characteristics and jobs is to consider the following categories:

Realistic: Persons of this type are energetic and physically strong. They have good motor coordination skills but lack verbal and interpersonal skills. They are, therefore, somewhat uncomfortable in social settings. They perceive themselves as mechanically inclined, and are direct, stable, natural and persistent. They prefer concrete to abstract problems and see themselves as aggressive. Such persons prefer occupations of following types : mechanic, engineer, electrician, crane operator, tool designer etc.


Investigative: This category includes people who have a scientific bent-of-mind. They are usually task-oriented, prone to thinking and are not comfortable with people. They have a great need to understand the physical world and prefer to work independently. They do not like leadership positions, but are confident of their intellectual abilities. These persons choose vocations such as scientist, researcher, zoologist and psychologist.


Artistic: Persons who are artistic prefer unstructured situations with maximum opportunity for self-expression. They are very creative especially in the area of art and music. They avoid problems which are highly structured and prefer living in situations which require self-expression related to art. Such persons prefer occupations of artist, writer, musician etc.


Social: Such persons like to be involved with people and to work in groups and occupy central positions in groups. They are often religious and have good language and interpersonal skills. They enjoy activities that involve informing, training, curing, helping etc. Vocational preferences of such persons include social work, school teacher, religious teacher, etc.


Enterprising: Persons of this type have verbal skills which are very effective for selling, dominating, leading etc. They have a strong desire to achieve organizational goals and economic gains and tend to avoid situations which require intellectual effort for long periods of time. They see themselves as aggressive, popular, self-confident, cheerful, social and have high energy level. Vocational preferences include business executive, politician, property dealer, stock broker, business man, etc.


Conventional: Such people prefer well-ordered environment and like systematic activities involving verbal communication or dealing with numbers. They avoid situations involving social dealing or physical skills. They enjoy power and material possessions. Vocational preferences include banking, clerical jobs, traffic policemen, shop salesman etc.


The categories given above are not to be taken as final  but will give you a good idea about the relationship between personality characteristics and vocational choice. There are overlaps between these categories and most people will not fall exactly in only one of these. Nevertheless, this description captures the important relationship between abilities, personality characteristics, and vocational choice.

• Sometimes life brings us to a standstill where we have no option but to move on. We may go to a different place to live, work, study, for vacation or maybe for no particular reason at all. It`s exciting at first, we expect too much at times until we feel left out and kind of home sick, other times the fun is more than expected and we just can`t seem to get enough. Whether by road, train or flight, the best part of the journey is to travel. The landscape, trying variety of foods, meeting new people etc, are just some of the adventures worth mentioning. When on the road, it`s nice to pamper yourself, plug in your earphone and groove in to your favorite playlist. Well what do you listen to if you happen to do the same? Blues, Alternative, Classical, Country, Hip Hop/Rap, EDM, Jazz, Rock, Reggae, or is anything is just fine? Music is solace and listening to it on a journey surely takes it to another level.
• Had an awesome memory, befriending someone while on a journey stretching a distance of almost a thousand miles. Well it`s strange how we can be complete strangers to best friends the next minute. The hardest part is the introduction and making the first move, maybe that’s because the first impression really counts and sometimes we are just too shy to make the first move. Thankfully once it`s over, we can expect the good things coming. A decent chat or friendly smile, memories and good times together are both worth mentioning.
• Well it`s nice to meet new people every once in a while and constantly become close friends. How would you feel if somebody you met out of the blue write you a note, and conclude it with all her best wishes, “Sweet Little Surprises” are they. It`s enough to bring a big grin on your face and the feeling you get is priceless. Little gestures like these are enough to make you realize that the good things in life are for free. What a wonderful world it will be if we give a little love and get a little love of our own. Moral of the story being, “Be nice to everybody”.
  
• Moving to new places can be rude at times, often we tend to miss everything related to things back home. Maybe it’s the food, friends, families, girlfriends/boyfriends, or just about anything. But hey, look beyond your instinct and realize that living in the past only makes you weaker. So take a deep breath, relax. Try adjusting with the new city, town or environment, and always be positive and thankful. Put on the courage and take the lead. Maybe it can start with a friendly gesture or a simple conversation, we never know. And if you are lucky enough you will be surprised how easy things turn out your way. You can move places to start all over again, to find your purpose in life, see the world and experience new culture or build a career. Whatever the reason is, overall it’s a challenge. So look within and ask yourself.  Are you ready to move places?