Clarity
The content of the letter should be written in such a manner that it is immediately understood by the reader to respond appropriately. The words used in the business letter should be simple, specific, and clearly expressed without any ambiguity on the part of the reader.



Courteous
The foundation on which every business letter rests is courtesy. It forms the base for building a long term relationship with the other organization or the individual. In short, it should use positive, encouraging words to draw the reader’s attention towards the letter.



Concise
Business letters should not be a long drawn story. It should be short and to the point, so that the reader gets the accurate meaning that is conveyed by the writer.



Correct Attitude
The sender should advocate positive attitude while framing the letter. This has serious implication on the reader as it may risk the decisive dialogue set between the two parties.



Correct Tone
It refers to the mood or expression the writer uses in his letter. It should be tactful, positive and formal because a wrong or negative tone can change the whole content of the letter.

Provide Indications

Let the speaker know that you are actively involved by paying attention to the speaker. Assure the speaker that you are interested in his speech. Keep eye contact, good gestures or even a small token of appreciation. If the speaker notices that the listener is ignorant to his talks, it becomes boring for the listener. Giving verbal and non-verbal clues helps the speaker to be more confident thus contributing to an effective learning process.

Source - Financialtimes

Concentrate

Focus on what the speaker is saying. Though external factors may play an important part in the listening process, a person cannot concentrate until he is willing to pay attention and hear what the speaker has to say. It is therefore advised that an individual start with a dialogue, perceive the matter and interpret it correctly.



Avoid Instant Feedback

Refrain from formulating immediate response about the speaker. Listening plays an important part in the communication process, therefore effective decision should be taken so that there is no breakdown in the dialogue, also give space to each conversation to interpret correctly. It should be seen as a challenge and not as conflict between the speaker and the listener.

Source-ntm-a.com

Image - Source

Accept Changes

A listener should be able to accept any revision while he is interacting with the speaker. This will help the communication process to run smoothly. It has been seen that much of the time is consumed in defending a particular sequence or a word or phrase. If the listener is able to refrain himself from it, the process would go uninterrupted.

Image - Source

Choose The Right Atmosphere

It is always better to choose the right environment so that the listener does not get distracted by any external noise such as phone calls, loud noise from machines, hot and humid room temperature etc. Be sure the environment is conducive to listening.

Stress is a familiar issue that everyone of us faces at one point of time or the other. Stress can be caused by tensed situation or events and the reasons maybe environmental or job related. In order to cope with stress an individual can adopt the following strategies.

Time Management

If a person is unable to manage time, it creates frustration and anxiety. Critical situations and events can be avoided by proper management of time. To eliminate stress one must prioritize the task plan, organize and control it in such a manner that the goals can be achieved without setbacks.



Change the Job

 If a person is dissatisfied with his career, he must try to look for other alternative. Through this process, he can avoid stress by avoiding physical and mental torture.



Exercise

 Most studies indicate that by being active we can avoid anxiety or depression and can pave way for a healthy lifestyle.



Meditation and Relaxation

Meditation is the method of concentrating on something in a very relaxed frame of mind. From ancient times, meditation has been followed as a tool of mental relaxation. In a hectic and busy work schedule, by devoting some time to meditation, individuals can cope effectively with stress.



Increase your Comfort Zone

Every individual has his or her comfort zone. As a social being we must try to adjust to varied situations. This can help us in alleviating stress and can benefit us in numerous ways promoting high spirit and happiness.