Stage 1:
Traditional society, little increase in productivity, no modern science application systematically, low level of literacy.

Source:teara.govt.nz

Stage 2:
The preconditions of takeoff, modern techniques in agriculture and production, developments in infrastructure and social institutions.

Source:Wikipedia

Stage 3:
The takeoff, normal growth patterns, rapid agricultural and industrial modernization, good social environment.

Source:Wikipedia

Stage 4:
The drive to maturity, modern technology applied to all fronts, international involvement, can produce anything.

Source:theborneopost

Stage 5:
The age of high mass consumption, production of durable goods and services.

Source:mattblake.net

1. Tell us something about yourself?

This question specifically asks the candidate to highlight his background, education, skills and experience. Do not narrate the same story, which has already been written in the resume.



2. Why should we hire you?

Here the interviewer wants to know exactly whether the candidate has researched the job he has applied for, and whether he is suitable for the position. It actually tells the interviewer the confidence level of the candidate regarding the position and if can really take the responsibility for the said position.



3. Under what kind of boss do you perform the best?

Here, the recruiter wants to know if the candidate has any role model whom he admires a lot. Be emphatic in telling him that you want a boss who sets guidelines and let you take over the task to complete it yourself.



4. How much salary do you think you are worth?

This is the toughest of the lot. Especially in case of fresher, putting a price tag is a difficult proposition. A good answer might be, “The amount should be based on the contribution I make to the company” or tell him to pay you at the market rate or as per the compensation plan they have for the particular position.



5. Do you have any questions for us?

This is a very tricky question because here the interviewer wants to know how you can be useful for them. You can ask them about any new upcoming projects or how you can play an important part in it or how excited you feel about your job or the new responsibility you are going to handle in future.

Source-Smarttech

From
XYZ
XXXX, 27th Main
HSR Layout, Sector 1,
Bangalore-560102
Opp XXXX College
Bangalore, Karnataka.


To,
The Branch Manager,
Andhra Bank
Bellandhur Branch,
Bangalore, Karnataka.


Date: DD/MM/YYYY

Sir,

Sub: Request for issuing a new ATM card

I am an honest customer of your bank and having a savings account in your bank branch for past 2 years. Through this letter I would like to request you to issue a new ATM cum Debit card to me.

I already had an ATM card previously but it has been damaged due to an accident which happened to me recently and i`m unable to use the ATM card because of the damage that have been done. Hence I would like to request you to issue me a new ATM cum debit card.

My bank account details are as under:

A/c. Holder: XYZ ABC

A/c. No: XXXX1010002XXXX

Old Debit Card Number: XXXX17148401XXXX

I am surrendering the damaged ATM cum debit card along with this letter. I would once again request you to issue me a new card at the earliest. If there are any charges for the same, you can debit it from my bank account.

Thanking you in advance.

Yours Faithfully,


XYZ ABC

Enclosure: Damaged ATM Card

Customer satisfaction is defined as the degree of satisfaction provided by the goods and services of a company and is measured by the level of satisfied and regular clients.

Importance of Customer Satisfaction

Customer satisfaction is important as it provides marketers, business owners and the work force with a metric that they can use to manage and improve their businesses and careers.

Here are a list of six reasons why it is an important part of any business establishment:
•It is a leading indicator of consumer repurchase intentions and loyalty.
•It is a point of differentiation from the other competitors in the market.
•It reduces customer churn rate.
•It increases customer lifetime value.
•It reduces negative word of mouth.
•It plays a vital role to retain older customers and acquire new ones.

It is a leading indicator of consumer repurchase intentions and loyalty
Customer satisfaction is the best indicator of how likely a customer will make a purchase in the future. Asking customers to rate their satisfaction on a scale of 1-10 is a good way to see if they will become repeat customers or even advocates. Any customers that give you a rating of 7 and above, can be considered satisfied, and you can safely expect them to come back and make repeat purchases. Customers who give you a rating of 9 or 10 are your potential customer advocates who can leverage to become evangelists for your company. Scores of 6 and below are warning signs that customer are unhappy and at risk of leaving. These customers need to be put on customer watch list and followed up so you can determine why their satisfaction is low. See how satisfaction provides so much insight into your customer. That is why it is one of the leading metrics businesses use to measure customer repurchase and customer loyalty.

It is a point of differentiation from the other competitors in the market
In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as key differentiator. Businesses who succeed in these cut-throat environments are the ones that make customer satisfaction a key element of their business strategy. Picture two businesses that offer the exact same product. What will make you choose one over the other? If you had a recommendation for one business would that sway your opinion? Probably. So how does that recommendation originally start? More than likely it`s on the back of a good customer experience. Companies who offer an amazing customer experiences create environment where satisfaction is high and customer advocates are plenty. This is an example of where customer satisfaction goes full circle. Not only can customer satisfaction help you keep a finger on the pulse of your existing customers, it can also act as a point of differentiation for new customers.

It reduces customer churn rate
Price is not the main reason for customer churn rate, it is actually due to the overall poor quality of customer service.
Customer service is the metric you can use to reduce customer churn rate. By measuring and tracking customer satisfaction you can put new processes in place to increase the overall quality of your customer service.
Putting an emphasis on exceeding customer satisfaction and “wowing” customers at every opportunity will have a very positive impact on the level of your customer satisfaction performance.

It increases customer lifetime value
An “totally satisfied customer” contributes two times more revenue than a “somewhat satisfied customer”. Furthermore, a “totally satisfied customer” contributes ten times more revenue than a “somewhat dissatisfied customer”.
Satisfaction plays a significant role in how much revenue a customer generates for your business. Successful businesses understand the importance of customer lifetime value (CLV). If you increase CLV, you increase returns on your marketing amount. Customer lifetime value is a beneficiary of high customer satisfaction and good customer retention.

It reduces negative word of mouth
An unhappy customer tells between 9-15 people about their experience. That is a lot of negative word of mouth. How much will that affect your business and its reputation in your market? Customer satisfaction is tightly linked to revenue and repeat purchases. What often gets forgotten is how customer satisfaction negatively impacts your business. It`s one thing to lose a customer because they were unhappy. It`s another thing completely to lose 10 customers because of some bad word of mouth. To eliminate bad word of mouth you need to measure customer satisfaction on an ongoing basis. Tracking changes in satisfaction will help you identify if customers are actually happy with your product or service.

It plays a vital role to retain older customers and acquire new ones
Customer retention is the unsung hero of successful businesses as it is what ultimately lays the foundation of a company that is positioned for growth, and customer satisfaction level have a direct impact on whether a company can retain a customer or not. Also if a company is able to retain its older customers than chances are high that it`ll be able to acquire new ones in the process as retaining an older customer and acquiring new ones are closely related and it all depends on the level of satisfaction we offers to our customers from the goods and services we provide.

Ways to Improve Customer Satisfaction
Great customer is also about knowing how to handle your problems, responding to and resolving issues – something at which businesses can often excel.
If customer satisfaction is your goal than great customer service will get you there.

Some Simple Ways to Embed Customer Service in Day-to-day Operations

Listen and Learn
Listening is key to effective customer service and it can also help boost profitability.

Ways to prove to your customer that you are listening and how to make it count

Everyday Customer Interaction
Show you are listening to your customers by taking notes what your customers have said. Listen to their words and provide them clear and concise communication. Ask clarifying questions to gain understanding before you provide a response. If you can`t respond immediately be sure to provide a timeline for response and make a note to do so. Follow up, confirm the resolution and check for customer satisfaction and completion.

Facilitating Feedback
Look for ways to stay in touch with your customers and show them that you are listening and eager to keep the lines of communication open. Customer service is all about meeting the needs and expectation of the customer as defined by the customer. By soliciting feedback and using that information we can find new ways to ensure that our goods and services is relevant to them and hopefully it will open new lines of profitable opportunity. In order to have effective customer service, one must know what the customer want, provide it to them on consistent basis and asking them how they are doing.

Look for Ways to Treat your Customers as You Would Like to be Treated

How are customers being treated?
Put them at ease and make them feel comfortable.

Demonstrate that your customers are valued
Let them know that you think they are important. Your sincerity makes them feel good about you and your organisation.

Ask how to help your customers
Find out what they want. It is important that each customer encounter makes them feel satisfied.

Don`t challenge disgruntled customers
Listen, reassure them that you`ll escalate or act on their complaint and follow through until resolution.

Help customers
Help them get what they want. Make it easy for the customers to locate or obtain the information they need. Answer the questions in a timely manner and remember to carry through on your customer service goals. More than ever an effective communication is an important part of any customer service model.

A Standard Operation Procedure (SOP) is a document consisting of step-by-step information on how to execute a task correctly and in a professional manner.
Any document that is a “how to” falls into the category of Standard Operation Procedure (SPO). The most obvious example of an SOP is the step by step production line procedures used to make products as well as train staffs for quality services.
An SOP, in fact, defines expected practices in all businesses where quality standards exist. SOPs play an important role in any businesses. SOPs are policies, procedures and standards you need in the operations, marketing and administrating disciplines within your business to ensure success.

Standard Operation Procedure Can Create:
•Efficiency and therefore profitability.
•Consistency and reliability in production and services.
•Fewer errors in all areas.
•A healthy and safe environment.
•A road map on how to resolve issues.
•A first line of defence in any inspection.
•Value added to your business.

IMPORTANCE OF STANDARD OPERATION PROCEDURE
PURPOSE
To give instruction for proper management, administration and carrying out a task for production of goods and services.

PRINCIPLE
Standard Operation Procedure are an essential part of a quality service. For all jobs and duties relevant SOPs should be available at the work station to guarantee that the correct version of the instruction is used.

ROUTINES
Well-written SOPs explained visually through a flow chart makes it easier for employees to do their jobs. They don`t have to guess how a task is done because they can follow a procedure made easy to reference on the computer or as a printout. Through a standard routine, employees enjoy more predictability in their jobs and can hone their skills on each task to raise their overall performance.

QUALITY CONTROL
SOPs helps you reduce the errors, or variations that occur in the mass production of a product or in carrying out a service. For example, if you own a restaurant that serves pizzas, you want SOPs for quality control. You want each pizzas to be equivalent on the production line to make sure all of your customers are catered in the same manner without any inequalities. You can use SOPs to discard products that fail to pass tests for quality control.

Some important types of SOPs are:
•SOPs for production and carrying out a service.
•SOPs for safety precautions.
•SOPs for handling an appliance, machines and other equipment.
•SOPs for quality assurance.
•SOPs for archiving and how to deal with complaints.

Here are a few reasons why SOP is necessary for the success of your team:
•To ensure compliance standards are met.
•To maximise quality service.
•To ensure procedure has no negative impact.
•To ensure safety.
•To ensure everything goes according to schedule.
•To prevent failures in production or service.
•To be used as a training document.